Greetings my fellow Miscreants,
I have managed to find gainful employment again, contract work but still it’s a job. I am now a level 2 tech support specialist. This means that I no longer get calls from receptionists reporting their solitaire games were broken because they’ve never won a game – they instead these poor souls call tech support who send over someone, and if they cant figure it out then they call me.
I stupidly hoped that this meant I would not get any more inane phone calls, after all Tier 2 at a major company, with offices all over the country the techs they use have to have some level of skills.
Today’s proof from the universe that this isn’t true came from a small office (10 part time users and no IT) so the company called in an external contractor to help them. This contractor as it turns out runs the local computer & carpet cleaning operation. So when they called for a VERY simple task (adjusting the screen resolutions and refresh) I was shocked. During the call, I told the tech to open the windows control panel. He asked what type of screwdriver he would need to do that.
This is why they need to relax the whole no drinking at work policy.